FAQ & Help Center
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Frequently Asked Questions
Find answers to common questions about ordering, shipping, customization, and B2B services.
Placing an order is simple! Browse our catalog, select your desired products and quantities, and click "Add to Cart" or "Buy Now". Follow the checkout steps to enter your shipping details and complete payment safely.
Yes! Every brassware and decor product listed on Ponte Comercio is crafted by master artisans and family workshops in Moradabad, the world-renowned Brass City of India.
Absolutely! We specialize in custom manufacturing and artisan customization. You can submit custom inquiries via our Contact Form or get in touch with our sourcing team.
Standard orders within India arrive in 3 to 7 business days post dispatch. International orders take 7 to 15 business days depending on country destination and customs clearance. Please review our Shipping Policy for full details.
Once dispatched, you will receive an email and SMS with your tracking AWB number. You can also view live tracking updates anytime in your Customer Dashboard.
Ponte connects international importers, wholesalers, and retail chains directly with verified artisan workshops in Moradabad. We manage end-to-end quality inspection, factory coordination, custom packaging, and export logistics.
MOQs vary depending on the product category and customization required. Retail orders have no minimum, while specialized B2B export runs typically start at 50 to 100 units per design.
We accept all major Credit/Debit Cards, UPI, Net Banking, Razorpay/Shiprocket checkout gateways, and Cash on Delivery (COD) for eligible pincodes.
We offer a 7-day return policy for standard unused items. Damaged items must be reported within 48 hours of receipt. For complete terms, visit our Return & Exchange Policy.
Still Have Questions?
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