Return & Exchange Policy

At Ponte Comercio, we strive for 100% customer satisfaction. We inspect every handcrafted piece thoroughly before dispatch. If you receive a damaged, defective, or incorrect item, we make the return and exchange process simple and hassle-free.

1 Return & Exchange Window

Standard Return Window: You may request a return or exchange within 7 days from the date of package delivery.
Damaged / Incorrect Items: Must be reported within 48 hours of delivery along with unboxing photographs/video proof.

2 Eligibility Criteria for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

The product must be unused, unwashed, undamaged, and in its original condition.
Must include original tags, price cards, brand packaging, and protective boxes.
Customized / Personalized Orders: Artisanal items handcrafted to custom dimensions or engraved specifications are non-returnable unless defective.

3 How to Initiate a Return or Exchange

Submit Request

Go to your Profile Returns Section or email support@pontecomercio.in with your Order ID.

Reverse Pickup / Dispatch

Upon approval, our courier partner will schedule a reverse pickup at your address. Please keep the item packaged in its original box.

Quality Audit & Refund / Exchange

Once received at our warehouse and verified, your replacement item will be dispatched or refund credited within 5 to 7 business days.

4 Refund Policy & Timeline

Prepaid Orders: Refunds are processed back to the original payment source (Credit Card, Debit Card, UPI, NetBanking) within 5-7 business days post-verification.
Cash on Delivery (COD) Orders: Refunds will be transferred via NEFT/UPI bank transfer to account details provided by the customer.

5 Need Help?

If you have any questions regarding our Return & Exchange Policy, please visit our Contact Us Page or reach out directly to support@pontecomercio.in.

Return & Exchange