Shipping & Delivery

1 Order Processing & Dispatch Timelines

All orders placed on Ponte Comercio undergo quality verification and safe custom packaging.

• Standard Ready-to-Ship Items: Processed and dispatched within 1 to 3 business days.
• Custom / Artisan Bulk Orders: Artisanal brass items or custom order volumes require specialized crafting time. Dispatches typically occur within 5 to 10 business days (estimated timeframe will be provided upon order confirmation).
• Orders are not processed or shipped on Sundays and national public holidays.

2 Domestic & International Delivery Estimates

We partner with trusted courier partners (including Shiprocket, BlueDart, Delhivery, and DHL) to ensure swift and safe transport.

3 Shipping Charges & Free Delivery

• Shipping Fees: Calculated dynamically during checkout based on shipment weight, package dimensions, and delivery location.
• Promotional Free Shipping: Offers for free delivery apply to eligible orders meeting specified threshold amounts during checkout.

4 Real-Time Shipment Tracking

Once your shipment leaves our warehouse or artisan facility, you will receive an automated email and SMS notification containing your unique tracking number and courier link. You can track your parcel live anytime via our Track Order page.

5 Customs, Duties & Import Taxes

For international shipments, any import duties, taxes, customs clearance fees, or handling tariffs levied by the destination country are the sole responsibility of the customer/recipient.

6 Damaged or Missing Packages

We take great care in protective wooden framing and bubble wrap packaging for fragile brassware. However, if your order arrives damaged:

• Inspect your shipment immediately upon receipt.
• Report damaged items to us within 48 hours of delivery with unboxing photos/videos.
• Contact our team at support@pontecomercio.in or visit our Contact Page to initiate a prompt replacement or refund.